Order confirmation
Once you place your order, you will receive an order confirmation email . This means that we have received your order and pre-authorized your payment.
Dispatch
At zyrexbioau.com our mission is to provide you with the best shipping options, wherever you are in the Australia. Every day we strive to ensure the highest quality of service and fast delivery.
After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a track & trace number by email.
Postage costs
- For orders from the Australia:
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Shipping Time
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Shipping Conditions
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Shipping costs
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1-2 Business Days
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Orders $0.01 AUD–$198.99 AUD
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$14.95 AUD
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4-7 Business Days
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Orders $199.00 AUD and up
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Free
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Order Acceptance & Pricing
Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including:
- Incomplete or incorrect information
- Suspicions of fraud
- Payment verification issues
We may request additional verification, such as a phone number, address confirmation, proof of identity or banking details before accepting your order.
Price accuracy:
We strive to provide accurate pricing information, but errors can occur. If a pricing error is discovered, we may contact you for instructions or cancel your order and notify you of this error. We reserve the right to cancel orders listed for incorrect pricing even if they have already been confirmed and paid for.
Processing Times & Delivery Times
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Processing time: 1–2 business days (Monday to Friday)
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Shipping time: 1–2 business days (Monday to Friday)
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Shipping Carrier: Australia Post Express
- Daily cut-off time: 03:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Orders placed before 03pm will be processed the same day. Orders placed after 03pm will be processed the next business day.
After Placing Your Order
You will receive a confirmation email containing:
- Your order number
- Your proof of payment
Please also check your spam or junk mail folder if you do not see a confirmation in your inbox.
Still haven't received anything? Please send an email to info@zyrexbioau.com with the subject: "Order Confirmation Not Received" and our team will help you further.
Track Order
You can track your order with the track & trace number that you receive via the shipping confirmation.
If you have not received a tracking number within 4 business days , please contact us at info@zyrexbioau.com and we will be happy to help you.
Customer Service
Zyrex Bio
Address: 89 Halletts Way, Bacchus Marsh, Victoria 3340, Australia
Email: info@zyrexbioau.com
Phone: +61 498 182 069
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
Response Time: We respond within one business day
