Privacy Policy

INFORMATION YOU PROVIDE TO US

You may provide personal data by:

• Filling out forms on our site
• Contacting us via email, phone, or other communication channels
• Registering on our website
• Placing an order
• Participating in forums, social media features, or promotions

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third parties)
• Research institution details and credentials
• Communication records

INFORMATION WE COLLECT AUTOMATICALLY

When you visit our site, we may collect:

• IP address and device identifiers
• Browser type and version, time zone, and platform
• URL clickstream (navigation to, through, and from our site)
• Page visit durations, page interaction details (scrolling, clicks, mouse-overs)
• Technical errors and download issues
• Phone numbers used to contact customer support
• Cookies are other tracking technologies

INFORMATION FROM THIRD PARTIES

We may also collect personal data from:

• Payment processors
• Analytics and advertising networks
• Delivery services
• Credit reference agencies and compliance partners

We may use your data to:

• Fulfil your orders and provide customer service
• Verify your research qualifications
• Process payments securely
• Communicate order status or product updates
• Improve the performance and security of our website
• Recommend products and services similar to your past orders
• Comply with legal obligations and enforce our terms
• Prevent fraud and unauthorized use

We will contact you via email or SMS only for products or services similar to those previously purchased, unless you opt out.

Our website uses cookies to:

• Remember your preferences and login sessions
• Analyse traffic and user behaviour
• Improve user experience and page performance
• Display relevant advertising

You may disable cookies in your browser settings, but this may affect functionality.

We implement strict security measures, including:

• SSL encryption for all transactions
• Secure payment gateways (e.g., PayPal, Stripe)
• Regular site security assessments
• Access controls for personal data
• Secure data storage and backup practices

We retain your personal information:

• As long as your account is active
• As required to fulfil legal and regulatory obligations
• For a minimum of 7 years for financial and tax record purposes
• Until you request deletion, subject to applicable laws

We do not sell or rent your personal information. We may share your data with:

• Service Providers
• Payment processors
• Delivery couriers (e.g., Australia Post)
• Web hosting and analytics platforms
• Customer service and communication tools

LEGAL COMPLIANCE

We may disclose your data when required by:

• Australian law
• Court orders or government authorities
• Enforcement agencies under lawful instruction

BUSINESS TRANSFERS

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of incorrect or outdated data
• Request deletion of your information (when permitted by law)
• Withdraw consent or restrict certain data uses
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at: info@zyrexbioau.com

If your data is transferred outside of Australia, we ensure all necessary safeguards are in place in line with Australian privacy laws.

Our products and services are intended for adults (18+). We do not knowingly collect personal data from children.

Our site may contain links to external websites. We are not responsible for the privacy policies or content of those third-party sites.