Payment Policy

Thank you for shopping with us! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via the Contact page; we are delighted to help.

Accepted payment methods

We currently accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa

Payment security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.

Payment processing

We process payments immediately at the time of purchase.

Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

Our website processes all payments in AUD.

Failed transactions

If your payment is declined or fails:

  • Check that your card details or PayPal/Apple Pay account have been entered correctly.
  • Contact your bank or payment provider for more information.
  • Is the problem still occurring? Then contact our support team; we are ready to help you.

Refunds and disputes

For information about refunds, cancellations, or disputes, please refer to our Return and Refund Policy.

For further inquiries:

If you have any further questions, please contact our customer service at

Zyrex Bio

Address: 89 Halletts Way, Bacchus Marsh, Victoria 3340, Australia

Email: info@zyrexbioau.com

Phone: +61 498 182 069

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
Response Time: We respond within one business day

By visiting our website and purchasing from Zyrex Bio™, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our site or place an order.

All products sold by Zyrex Bio™ are intended for laboratory research purposes only. By purchasing from us, you confirm and warrant that:

  • You will use all products strictly for laboratory research.
  • Products will not be used for:
  • Human or animal consumption
  • Therapeutic, diagnostic, or medicinal purposes
  • Any cosmetic or nutritional applications
  • Any purpose outside of legal, ethical scientific research

You must be at least 18 years old to purchase from this website. By placing an order, you confirm you meet this age requirement. We reserve the right to cancel any order if this requirement is not met.

All products are offered “as is” for research use only. Zyrex Bio™ does not warrant the accuracy or completeness of product descriptions.

Important Notice:

None of the products sold on this site are:

  • Approved as food, drugs, cosmetics, or dietary supplements
  • Tested for safety in humans or animals
  • Registered on the Toxic Substances Control Act (TSCA) inventory unless explicitly stated

By purchasing from Zyrex Bio™, you agree that:

  • You understand the hazards associated with handling research chemicals.
  • You are aware of and will comply with all health, safety, and legal regulations relevant to the handling and storage of such products.
  • Products will only be handled by qualified and trained individuals.
  • You will conduct your own due diligence on regulatory compliance in your jurisdiction.

You are fully responsible for:

  • Legal importation into your country or region.
  • Compliance with customs regulations.
  • Any consequences resulting from misuse, mishandling, or unauthorised use.

Products from Zyrex Bio™ must not be used for:

  • Human or animal consumption
  • Medical, therapeutic, or diagnostic applications
  • Beauty, fitness, or dietary use
  • Injection or ingestion
  • Any activity that violates local, national, or international laws

All content on this website — including but not limited to images, logos, product names, articles, and designs — is the property of Zyrex Bio™ and protected by intellectual property laws.

You may not copy, distribute, or reproduce content without written permission.

You are responsible for ensuring that your order is compliant with all applicable local laws, regulations, and customs requirements.

We are not liable for:

  • Delays or confiscation by customs
  • Duties or import taxes
  • Orders denied entry by regulatory authorities

We are not liable for delays or failure to deliver due to events beyond our control, including but not limited to:

  • Natural disasters
  • Pandemics or public health emergencies
  • Supply chain disruptions
  • Governmental restrictions
  • Acts of war or terrorism

To the maximum extent permitted by Australian law:

  • Zyrex Bio™ is not liable for any indirect, incidental, special, or consequential damages.
  • We are not liable for any damages caused by negligence, misuse, abuse, or failure to follow safety protocols.

RETURNS & REFUNDS

Due to the nature of our products, we cannot accept returns once an order has been shipped.

Refunds are only available if your item arrives damaged or incorrect — contact us within 48 hours of delivery with supporting photos.

PRODUCTS DETAILS

Peptides should be stored in a cool, dry place away from direct light. For extended storage, refrigeration is recommended.

Once you have reconstituted your peptides, you should store them in refrigerated conditions. Reconstituted peptides will last a minimum of 4 weeks under these storage conditions.

All Zyrex Bio™ products are produced to a minimum purity of 99%, suitable for scientific research purposes only.